Twinema · Last updated: 4 August 2026
Questions, problems or suggestions:
ilter6282@gmail.com
We usually reply within 2 business days.
The answers below may save you the email.
It looks at the films you rate, finds people whose taste matches yours, and predicts the score you would give a film. It does not say "you liked this genre, here is more of it" — it looks at what people like you actually enjoyed.
The prediction comes from the relationship between your ratings and other people's. Without enough ratings there is nothing to compare. The films you rate in the first few minutes directly determine how good your recommendations are.
Usually this means too few ratings. Predictions sharpen as you rate more. When the data behind a prediction is thin we tell you — we do not quietly fill the gap with generic picks.
Friendship is mutual: profile, comparison and chat stay closed until the other person accepts. You can search by username or share your invite link. If they turned on "nobody can find me by name" in their profile they will not appear in search — use the invite link instead.
Close the app completely and reopen it. If that does not help, use Profile → Restore purchases. Subscription state is verified by our server; store-side delays can take a few minutes. If it persists, email us and we will check your account by hand.
Subscriptions are managed by the store — we cannot cancel them for you:
Profile → Settings → Language. Without a choice, your device language is used.
Details are in the Privacy Policy. In short: we use Google or Apple sign-in for authentication, we keep no mailing list, and we never reveal the identity of the people whose ratings inform a recommendation.
In the app: Profile → Delete account, or see the step-by-step account deletion page.
Including these makes it much faster to fix: